Frequently Asked Questions

How do I update my personal details/password?

To update your details, go to Login > My Account > Edit Account/Password.

How do I pay for my order?

You can pay from a NZ bank and direct deposit to our NZ bank account.  For credit cards or debit cards you will be directed to the PayPal Standard Checkout (fees apply). 

Are the credit card details I submit secure?

Wow Living and PayPal pages are secured with SSL (Secure Sockets Layer) establishing an encrypted link between the server and our sites and your browser.

How long does it take for my payments to show?

Immediately for credit cards and debit cards.  Bank deposits and direct credits may take between 2 hours to 24 hours to clear.  Direct deposits from an ASB Bank account numbers are cleared immediately.

Can I collect my order (Click & Collect)?

Yes, collection point is in East Tamaki, Auckland.  Once payment has been received, and the order is ready for collection, you will receive an email that it is ready for pickup.  Please provide your order number.  We may ask for a form of ID.

When does my order get shipped?

Once your payment has been cleared.  Allow between 1-2 working days thereafter.

I've been waiting for my order for more than 3-4 working days (New Zealand), what's the hold up?

Here are a few possible reasons why there are delays with your order:

- No payment received from the customer, or incorrect amount paid into our account

- Goods lost or damaged in transit by the transport carrier

- Incorrect address provided

- Destination is a rural address

- Public / statutory holidays

- Courier pickup delays

- Goods stolen

- Business interruptions due to stocktakes, maintenance down-time, holiday shut-down, or Covid restrictions.

If you have any concerns regarding your order please contact us and we will endeavour to assist you.

I received an order in error/damaged/faulty.

If you have received an order in error, Please use the Return Form as soon as possible.  If the product cannot be replaced we will issue a refund on the value of goods.

See Freight Policy for more information.

What if I'm not home to sign for my parcel?

Delivery times are normally scheduled during the day.  If you are not home, please add instructions for the courier driver to leave it somewhere safe (i.e. leave at doorstep or letterbox, etc)

We strongly recommend providing a daytime address where someone is most likely present to receive your parcel, as we are not liable for any lost or stolen goods upon leaving the parcel at a front door or letterbox.

How do I delete my account?

Send us an email from your registered email address with 'delete my account' in the subject line.